1. What is PlatePick?
- PlatePick is a community marketplace that connects foodies to unique cuisines and dishes that are being prepared by the finest chefs in their city.
2. How do I contact Customer Service?
- Please contact our Customer Care Team via email at Support@PlatePick.com, and we’ll respond within 24 hours.
3. Who delivers my meals?
- Your meals will be delivered by a PlatePick delivery driver, a 3rd party delivery driver or by an employee of the restaurant.
4. How do I change or cancel an order?
- If you'd like to change or cancel your order, please immediately contact our Customer Care Team via email at Support@PlatePick.com.
5. Can I schedule my meal in advance?
- Yes, PlatePick is a pre-order only service. All meals are ordered in advance to give the culinary team the proper amount of time to prepare all dishes.
6. How do I check the status of my recent order?
- On our website, you can check the status of your order on the PlatePick website through your user profile.
7. Something is wrong with my order - what can I do?
- If there is an issue with your meal please contact our Customer Care Team via email at Support@PlatePick.com.
8. How do I place an order for immediate delivery?
- PlatePick currently provides scheduled delivery services. Immediate and on-demand delivery services will be launched in the future.
9. Are there any small order fees?
- No, we do not charge “small order fees”.
10. What are the service fees?
- There are no fees for the service.
11. How can I support PlatePick and spread the word?
- Please keep in touch with us on social media and share your experiences. You can find us on the following platforms: Instagram: @platepick; Twitter: @plate_pick; Facebook: @PlatePick
12. How can I report a food safety issue?
- If the issue is an emergency, please dial 911. For all non-emergency issues please contact our Customer Care Team via email at Support@PlatePick.com. Also, please see a list of all local health departments (Here).
13. How does PlatePick protect customer data?
1. What is PlatePick?
- PlatePick is a community marketplace that connects hungry customers to unique cuisines and dishes that are being prepared by the finest chefs in their city.
2. How can I sell food on PlatePick?
- You can sell food on PlatePick by 1) registering your business, 2) getting your food safety permits, 3) operate in a licensed commercial kitchen or licensed home kitchen and have insurance.
3. Are home kitchens and home restaurants legal?
- Yes, under AB 626, home kitchens and restaurants are legal in California. However, some counties have not fully adopted the regulation and home kitchens/ restaurants may be limited in some areas. Link to the regulation (Here).
4. What is a home kitchen?
- Home kitchens or “microenterprise home kitchen operation” are kitchens or restaurants that are operated out of a licensed chef’s residence.
5. How often do I have to cook?
- You can cook as often or as little as you’d like. You’re the boss!
6. How do I register my business in CA?
- You can register your business in the state of California from $70 - $100, depending on your corporate structure (Link). Please consult an attorney if you’re unsure how to register your business.
7. What food safety permits do I need?
- The owner of the business or operator typically has the food managers permit (Link), and the employees have the food handlers permit (Link)
8. Does it cost to sign-up for PlatePick?
- No, it's free to sign-up. There are absolutely no-sign up fees, monthly fees or annual commitments.
9. What are the commissions for being on the platform?
- PlatePick has the lowest commissions in the industry, 5%. The 5% commissions goes towards marketing, helping you with logistics and managing your online store.
10. Who collects the taxes?
- PlatePick collects the taxes and remits them on your behalf.
11. Do I have to have my own insurance?
- Yes. PlatePick will not be held liable for any food safety issues arising from the products being sold by the chefs using the platform. PlatePick’s general liability insurance will not cover issues pertaining to the goods sold on the platform between two contracting parties.